register | confirm account | forgot password
Jan Chernoff
Central Victoria Vacation Rentals.ca
524 Yates Street, Victoria, BC
P: 866-932-5588
F: 1-877-208-4688
Email

Rental Policies & Frequently Asked Questions


Last Minute Reservations

All reservations made within 72-hours of arrival time are required to check in with a major credit card and government issued identification card. A photo copy will be made and kept on file for 30 days.


Security Deposit Or Insurance

A $250 non-refundable security deposit is required to make a reservation. This deposit secures against time off the market and is applied to the rent for your stay. For stays over 27 nights the security deposit is $500 and non-refundable. However the $500 deposit is applied to the last months rent. As an alternative, guests may purchase travel insurance for 7% of the base lodging excluding taxes and services. For more information click here.


Damage Deposit Or Insurance

A $250 refundable damage deposit is required. This deposit will be returned after the unit has been inspected and may take up to 7 days to receive. As an alternative, guests may purchase damage insurance for $39. The damage insurance waiver is non-refundable and entitles the guest to $3000 worth of accidental insurance. Damage due to negligence is not covered by the insurance. For more information click here.

Any and all damage, item removal, or loss of value of any and all amenities, furnishings, or physical structure, will be the full responsibility of the credit card bearer or insurance policy holder. We reserve the right to reimburse any costs associated with repairs, replacements, or loss due to negligent conduct of guests. This includes the misuse of items resulting in their repair or replacement. We reserve the right to claim loss due to accidental damages on behalf of the insurance policy holder or credit card bearer of deposit.


Balance Collection

Any payment method is acceptable for balance collection however the credit card on file will be the default method. The balance on all reservations less than 28 nights is collected 7 days prior to arrival. For stays greater than 27 nights, the 1st months rent is collected 7 days prior to arrival.


Cancellations And Refunds

Confirmed reservations canceled 8 days or more, prior to arrival date, are subject to $250 security deposit loss. Any additional funds will be returned.

Confirmed reservations canceled 7 days or less, prior to arrival date, are subject to full rental charge and security deposit unless the unit can be re-rented.

Confirmed reservations over 27 nights are subject to 100% forfeiture of the security deposit, when canceled at any time.

Damage deposits are refundable within 2-3 days after departure however the $39 damage insurance waiver is non and can only be refunded under certain conditions.

Security deposits are applied to the final balance however the travel insurance premium is not and can only be refunded under certain conditions.

Please note that we manage all refunds via Paypal for any reservation not booked through Casa Buena Vista Rentals directly.


Standard Amenities

All of our properties include the following amenities:

Wireless Internet
Flat Screen TV
DVD Player
Basic TV Channels
Linens and Towels
Hair Dryer
Hand and Dish Soaps
Toaster
Microwave
Basic Cleaning Supplies
Basic Cooking Equipment
Basic Dining Sets
Basic Paper Goods
Coffee Maker
Iron and Board
Non Smoking
Near Public Transport


Arrival and Departure Instructions

Check in time is 3PM and check out time is 11AM. If you require an early arrival or late departure, special arrangements may be made by contacting us in advance. A $35 fee is required for early arrivals up to 12PM with 24 hours advanced notice. The fee is $70 for notifications received within 24 hours of arrival. For late departures, when available, the fee is $35. Keys are available for pickup from our office at 3PM the day of your arrival. The keys must be returned to this same location by 11:30AM the day of your departure. For additional fees, alternative key retrieval and return options can be provided.


Transfers

In the event of emergency repairs, owner issues, or if the unit poses an immediate safety hazard, we may be forced to transfer you to a comparable or upgraded unit. You will have the choice to accept the transfer or receive a full refund.


Rewards Program

For reservations booked and executed after January 31st 2013, earn 5% credit for up to 31 days of occupancy. The credit is applied to reservation 30 days after departure and expires 18 months later with no black out periods or unit restrictions. Retain reservation number for future use.

The credit is transferrable and can be applied towards upgrades, car and key services, or for tickets to some of San Francisco's top attractions. Credit cannot be earned on reservations where credit has been applied. To apply credit, reference the credited reservation number at time of registration. Credit cannot be applied to reservations after registration.


Accessibility Policy

Each of our properties is unique. Given this fact, if you or anyone in your party has a special need regarding accessibility, please contact us in advance of your reservation to confirm if the unit is appropriate for your use. This may include, but is not limited to, stairs, hills, and parking arrangements. We do not warrant any property to be handicap accessible. Each unit does have an accessibility rating.

As a general guide, each property listing has an accessibility rating ranging from 1 through 5. 1 is least challenging access and 5 is most challenging.


Smoking Policy

All vacation rentals are non-smoking; including decks, patios, and pool side locations. Evidence of guests smoking may result in additional cleaning fees and forfeiture of deposit.


Cleaning Fees And Excessive Use

There are no additional charges associated with reservations that are 13 or less days. The cleaning fee has been applied to your nightly rate. Guests staying more than 27 days are encouraged to use our housekeeping services to avoid any potential cleaning fees assessed at departure. This service includes fresh towels, linen, soaps, and papers. Excessive use is defined as requiring additional housekeeping efforts beyond standard practice and is subject to additional housekeeping fees.


Pet Policy

Please contact us. Each vacation rental has an individual policy. Not all units accept pets.


Personal Conduct Policy

To preserve the quality of atmosphere for our neighbors we ask the each guest exercise fair judgment and monitor their noise levels. Parties or social functions with multiple or loud guests may result in immediate eviction. Please observe our daily quiet time from 9PM - 8AM.

 

Calendar of Availability                             Make a Reservation
                        

 

 

 

Recent Blog Entries
Displays summaries of most recent blog items
Recent Blog Entries
Fall 2014 Newsletter - Aug 30, 2014

There is something incredibly nostalgic about the Fall in Victoria, BC!This is a perfect time ...

Sept 7 - Harbour Ferry Water Ballet - Aug 30, 2014

The 22nd Annual Victoria Harbour Ferry Water Ballet showcases the agility of iconic boats and the ...

Sept 13 - Ship Point Night Market - Aug 30, 2014

This market features local artists with original work, as well as local musicians, food trucks, ...

Oct 1 - Oct 11 - Haunted Zipline - Aug 30, 2014

The Haunted night zip is full of terror and fun! There are strange creatures running amok and ...

Oct 11 - Victoria Zombie Walk - Aug 30, 2014

Brains... Get your ghoul on at the Victoria Zombie Walk on Saturday, October 11. The walking dead ...

The data included in this display is deemed to be reliable, but is not guaranteed to be accurate by the REALTORS® Association of Edmonton. Data last Updated: Thu, 23 Feb 2017 04:45:57 America/Edmonton
This site's content is the responsibility of Jan Chernoff, licensed REALTOR® in the Province of British Columbia.
The trademarks REALTOR®, REALTORS®, and the REALTOR® logo are controlled by The Canadian Real Estate Association (CREA) and identify real estate professionals who are members of CREA. Used under license.
The trademarks MLS®, Multiple Listing Service®, and the associated logos are owned by The Canadian Real Estate Association (CREA) and identify the quality of services provided by real estate professionals who are members of CREA. Used under license.

© 2017, All Rights Reserved | Privacy Policy | Mobile Site | REALTOR® Websites by RealPageMaker